Privacy Policy

Grand Rose Garden Hotel

When you make a reservation, check in, or use our services, we may collect the following personal information:

# Full name, date of birth, and nationality

# Contact details including email address, phone number, and mailing address

# Payment information such as credit card details and billing address

# Identification documents (passport, driver's license) as required by law

# Preferences and special requests related to your stay

# Information collected through our website, including IP address, browser type, and browsing behavior

We use your personal information for the following purposes:

# Processing and managing your reservations and hotel services

# Personalizing your stay experience based on your preferences

# Communicating with you about your bookings, offers, and promotions

# Complying with legal and regulatory obligations

# Improving our services, website, and guest experience

# Preventing fraud and ensuring the security of our systems

We take the security of your payment information very seriously:

# All payment transactions are encrypted using industry-standard SSL/TLS technology

# We are fully PCI DSS compliant and do not store your complete credit card information

# Payment processing is handled by trusted, certified third-party payment processors

# We regularly audit our security practices to ensure your financial data remains protected

We implement robust measures to protect your personal data:

# Access to personal data is restricted to authorized personnel only

# We use firewalls, encryption, and secure servers to safeguard information

# Regular security assessments and vulnerability testing are conducted

# Data is retained only for as long as necessary to fulfill the purposes outlined in this policy

# In the event of a data breach, we will notify affected individuals and relevant authorities as required by law