Refund Policy - grandrosegardenhotel.com

Grand Rose Garden Hotel

# Cancellations made 48 hours or more before the check-in date will receive a full refund.

# Cancellations made within 24–48 hours before check-in will incur a charge equivalent to one night's stay.

# Cancellations made less than 24 hours before check-in or no-shows will be charged the full booking amount.

# Group bookings (5+ rooms) require cancellation at least 14 days in advance.

# For peak season bookings (Dec 20 – Jan 5, Easter & national holidays), cancellation must be made at least 7 days in advance to avoid charges.

# Approved refunds will be processed within 7–10 business days to the original payment method.

# Refunds for credit card payments may take an additional 3–5 days to reflect on your statement.

# Partial refunds may apply depending on the timing of cancellation and applicable fees.

# Service charges and booking fees are non-refundable.

# Refunds for third-party bookings (OTAs) are subject to the respective platform's refund policy.

# Bookings made under special promotions, flash sales, or discounted rates are non-refundable.

# Non-refundable bookings are clearly marked during the reservation process.

# Modifications to non-refundable bookings may be permitted subject to availability and rate differences.

# Guests who check out earlier than their scheduled departure date will not receive a refund for unused nights.

# Early departure fees may apply as outlined at the time of booking.

# Exceptions may be considered on a case-by-case basis for medical emergencies with valid documentation.

# All refund and cancellation requests must be submitted via email or phone.

# Please include your booking confirmation number and the reason for cancellation.

# Our team will respond to your request within 24–48 hours.